Bus Industry News, Company News, Executive Changes

Volvo Bus Australia announces two new team appointments

Two new role changes within the Volvo Bus Australia team will see it strengthen its customer offerings to start 2024

Volvo Bus Australia is starting the New Year looking to strengthen its team and commitment to customers after announcing the appointment of two new roles within its team.

Chris Hartmann has been announced as Volvo Bus Australia’s new electromobility field service specialist, while Travis McFayden has moved into the role of major accounts sales support coordinator.

“Volvo Bus is working hard to ensure the right processes are in place for our customers and that includes putting the right people in the right roles,” Volvo Bus Australia general manager Mitch Peden told ABC.

“The shuffling of existing team members into these newly created roles cements our commitment to supporting our customers, providing quality and quick support wherever we can and continuing to provide the service Volvo is known for.”

Hartmann has moved into the newly created role with a primary purpose of providing in-field electromobility technical support for Volvo Bus customers and dealers.

Based out of the Brisbane head office, Hartmann will be servicing customers and dealers around the country with specific electromobility support requirements, with his appointment adding to the state-based regional service managers who provide e-mobility support.

Having previously worked as a field service engineer in Perth on the PTA contract under Lee Williams, Hartmann takes on the new role with a wealth of on-the-ground experience with Volvo BZ Electric vehicles.

Volvo’s Travis McFayden. Image: Volvo Bus Australia

McFayden has moved into the role of major accounts sales support coordinator and will work directly with Volvo’s national sales team under national sales manager Tony Lowrey.

Volvo Bus Australia says the change has been facilitated to provide support to the sales team in preparing high quality bus deliveries while also maintaining the high level of customer support that the industry has come to know from Volvo.

After joining the Volvo Bus Australia team in October 2022 in the bodybuild and quality team, McFayden brought experience with him dating back to his role as the leading hand at VCV Bus Support in Newcastle, NSW.

With a strong technical background and experience with both Volvo’s diesel and electric technology, Volvo Bus Australia says McFayden has done a fantastic job of servicing and supporting Volvo buses.

Following this move, Volvo is now moving to bring on a new team member to support the new model introduction and the brand’s continued evolution of new bodybuild partners.

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