If buses are the unsung heroes of public transport, scheduling is one of the most critical components to get right and keep cities moving.
While innovative software has transformed the approach to modelling public transport networks, Australian integrated multi-modal transport operator Transit Systems says AI technology will be the next break through to shape the future of the industry, driven by transport planners and schedulers to ensure services are convenient, reliable and cost-effective.
Transit Systems executive general manager of service planning Richard Lizon says transport planners and schedulers are responsible for designing routes, managing timetables and adapting services to unpredictable challenges and circumstances.
“A transport scheduler’s role is to blend science and strategy. Their decisions affect thousands of commuters daily and play a vital role in keeping cities moving efficiently,” he says.
Transit Systems scheduling manager Giles Field says bus schedulers make critical decisions to keep public transport
running smoothly. These include determining efficient routes which best balance efficiency and accessibility.
“We analyse passenger demand, historical data and traffic patterns to create schedules that minimise delays and maximise service coverage and value,” Field says.
Real-time GPS tracking, predictive analytics and automated systems help schedulers make informed decisions.
“The quality of scheduling that is now possible is my favourite part of the role. We’re also increasingly using AI technology and incorporating software solutions to react to and predict outcomes, which will further improve the customer experience,” he says.
Lizon says great schedulers usually love a good jigsaw puzzle. The ultimate reward for a scheduler, he says, is getting passengers home or where they need to go, safely, reliably, efficiently and on time.
For those with a passion for logistics, technology, and urban transport, becoming a bus scheduler is a rewarding path with strong career growth, competitive salaries and the chance to be at the forefront of future transport solutions. To find out more, visit www.jointransit.com.au