Bus Industry News, Bus Safety, Technology

SA operation targets fare evasion and inappropriate behaviour on PT

The SA government has pulled up more than 1500 PT passengers for the two main issues as part of the four-week safety operation

The South Australian government says more than 1500 people have been cautioned for fare evasion or inappropriate behaviour as part of a four-week safety operation targeted at key public transport locations.

The operation – part of the government’s broader ‘See It. Report it’ campaign – was a joint initiative between transport providers Wilson Security and South Australia Police across buses, trains and trams to address disorderly behaviour and fare evasion on routes with known hotspots.

These targeted routes and locations were also informed by passengers taking the opportunity to discreetly and anonymously use the QR codes installed on Adelaide Metro services to report incidences of poor behaviour, as part of the ‘See It. Report it’ campaign.

An additional 20 security officers interacted with thousands of customers throughout the four-week period, which included:

  • 24,110 ticket checks
  • 1,523 public transport users cautioned for fare evasion or inappropriate behaviour
  • 161 incidents referred to prosecutions for further consideration.

While the overwhelming majority of customers were doing the right thing by travelling with the correct fare and behaving appropriately, 161 incidents were referred for further action after people did not stop their behaviour or cooperate with staff.

The operation was well-received by passengers, transport operators and drivers, with further analysis currently being undertaken to enable Adelaide Metro to develop strategies to reduce incidents and best target enforcement and security resources to improve safety across the network.

This data comes in addition to staff reports, customer complaints and direct observations – which are all regularly shared with SA Police, security contractors and transport operators – to support efforts to address anti-social behaviour (including fare evasion). 

The SA government says it is allocating 200 new badges to better identify prescribed officers and support their enforcement and compliance activities.

Prescribed officers have the authority to request a passenger’s name and address, or surrender their ticket for inspection. They are empowered to direct a person to leave or not board a passenger service, with a failure to comply deemed an offence subject to an expiation fee of $160, with a maximum penalty of $1250.

An assault against a prescribed worker, which includes drivers and passenger service assistants, is an aggravated offence, which can lead to a penalty of up to five years in jail.

Public transport users are encouraged to continue to report any incident they see by scanning the QR codes displayed on board buses, trams and trains.

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