Bus and coach operators across New South Wales are set to benefit from faster incident responses and fewer network delays following a $10 million overhaul of the state’s Transport Management Centre (TMC).
The Eveleigh-based hub has been transformed into a high-tech coordination centre designed to manage real-time traffic flow and public transport disruptions more effectively. The upgrade adds a 23-metre live-feed screen wall, new drone operations and expanded workspaces to strengthen 24-hour monitoring and incident management.
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NSW roads minister Jenny Aitchison says the upgraded TMC will directly improve the reliability of public and private transport services across NSW.
“The Transport Management Centre is the state’s traffic and transport nerve centre, and this upgrade gives it the increased capacity and technology it needs for the future,” Aitchison says.
“When there’s an incident on our roads, rail or waterways, every second counts and this is the place that keeps NSW moving.”
The facility, which first opened ahead of the Sydney 2000 Olympics, now manages more than 700 incidents a day — up from around 70 when it launched 26 years ago. Using new beyond-visual-line-of-sight drone feeds, teams can now assess crashes and congestion instantly, helping to clear bus corridors and support operators with faster route diversions.
Aitchison says smarter systems like the upgraded TMC will be critical for a connected and resilient transport network.
“With new drone feeds, enhanced Live Traffic updates and boosted coordination, the upgraded TMC will help our teams respond faster, especially during major events, emergencies and natural disasters,” she says.
For operators, the upgrade means earlier alerts to delays, more reliable timetable management and better coordination during diversions or major events. The expanded control room, now with 55 per cent more workspace, will also accommodate new staff ahead of the Western Sydney International Airport opening in 2026.
Transport for NSW executive director of operations management Craig Moran says the high-tech overhaul is already improving network reliability.
“The TMC never sleeps. This upgrade has given our teams the space, technology and tools to collaborate better than ever, delivering smoother, safer trips for everyone who relies on us,” Moran says.
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