Bus Industry News, International, Public Transport News

New ways to pay on Auckland public transport

The new system will make public transport more accessible and go a long way in helping to deal with fare evasion
public transport

Passengers on Auckland’s public transport network can now pay for services with contactless payment on buses, trains and ferries.

You can use any paywave enabled device to tag on or off – like a card, phone, or smart watch.

“Contactless payments are a significant step forward, offering Aucklanders and visitors a seamless, convenient way to use public transport across the region,” Auckland’s acting mayor Desley Simpson says.

“We’re proud to lead the way as the first city in New Zealand to deliver a fully integrated contactless payment system across buses, trains, and ferries.”

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This is a significant initiative aligning with AT’s broader strategy to improve accessibility and convenience for all people across Tāmaki Makaurau.

It is also an important milestone before ultimately moving across to the National Ticketing Solution in 2026.

“We are stoked to officially launch new ways to pay across our network, aligning with our broader strategy to make public transport easier and more accessible,” AT director of public transport and active modes Stacey van der Putten says.

“With this initiative, we wanted to make public transport easy for everyone. Whether you are a visitor, a daily commuter or just heading out for the day, we have made it simple to tag on and off – just like other international cities.

“This rollout is unique as we have managed to bring this across all modes of public transport. It has been about breaking down a known barrier, so everyone feels welcome and confident hopping onboard.”

While commuters get used to the new system, AT encourages current customers to take note of some of the changes and ensure they are using it correctly.

Ensure the correct card is being read by separating your card or device before tagging on and off and be sure to tap on and off with the same card or device throughout your journey, to pay the correct fare.

Concession holders must continue using their existing AT HOP to access discounted fares.

If using your credit or debit card or smart device, you will pay a standard adult fare for your journey.

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