Global public transport IT solutions provider INIT is set to implement an account-based ticketing system for Transport for NSW as part of an overhaul to the Opal system.
The contract for Transport for NSW’s Opal 2.0 project includes an upgrade to the Opal ticketing system, with INIT set to install 25,000 validators across the Sydney public transport network to enable contactless payments.
The system update is set to make travelling easier for people in Sydney and visitors alike thanks to a distance-based check-in/check-out system with fare capping.
The 25,000 INIT validators will be either firmly installed in vehicles or integrated into mounting poles or faregates.
INIT Sydney’s Opal system was introduced 13 years ago and will now get the biggest overhaul since its implementation. Contactless technology and easier ways for passengers to save money will give TfNSW and their passengers an up-to-date easy to handle fare management solution that makes fares clearer, payments more flexible and the public transport network easier to use.
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As part of the modernisation, more than 25,000 new Opal readers are being installed on buses as well as at stations for light rail, metro and ferry services. The completion of the Opal 2.0 system is expected in 2028 and the contract is set for a 10-year operations period.
A multitude of upgrades will help make public transportation more seamless and more flexible for passengers. Fares will automatically be adjusted if an incorrect fare is charged, without needing to contact customer service.
Digital Opal cards will be introduced that – like credit cards – are linked to the account-based system and can be accessed with the passengers’ device of choice. After tapping on, the passengers will receive personalised notifications with advice on their trip and fare.
“At a time when families are under pressure, we are focused on making public transport a more reliable and affordable option for millions of people across NSW. This upgrade is about improving the everyday experience, making it easier to get around, to save money and easier to rely on public transport,” NSW Premier Chris Minns says.
INIT executive vice president MENA-ANZ Eyad Tayeb says INIT has pioneered account-based ticketing in North America, Europe and beyond.
“We are pleased to be bringing this modern technology to NSW and set a new benchmark globally together with our valued customer TfNSW,” Tayeb says.
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