MERCEDES-BENZ BUS SUPPORT TEAM GROWS

By: Fabian Cotter, Photography by: courtesy Mercedes-Benz Asia-Pacific Buses


A WEALTH of experience has been added to the local Mercedes-Benz Australia/Pacific bus team with two new staff additions helping expand its customer support network, the company has announced.

Both Iain Dorward and Jon Tozer bring a wealth of knowledge to the Mercedes-Benz Buses operation, says Mercedes-Benz.

Tozer is an industry veteran with a remarkable 33 years of experience with bus body builder Volgren and the Grenda Group. He is well-known throughout the Australian bus industry thanks to his work in a range of roles at the company, it says.

As a Key Account manager with national responsibility, Tozer says it was difficult to leave Volgren, but was excited to join the Mercedes-Benz bus team.

"One of the main reasons I came across was the new direction and focus by Mercedes-Benz on the bus division and product support, along with the quality of the Mercedes-Benz product, especially the fuel economy of its advanced Euro 6 engines, as well as the exciting technology that is on the way," Tozer said.

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Dorward joins the bus team taking up a dual position that includes responsibility as a field service manager across New South Wales in addition to a sales role.

He has immense experience with Mercedes-Benz commercial vehicle technology, having joined Mercedes-Benz as a 17-year-old apprentice in 2000, the company explains.

Dorward moved from the United Kingdom to Daimler Trucks Adelaide as a truck technician and finished second in the 2016 Mercedes-Benz Trucks Technician of the Year competition, before becoming a technical trainer for buses and then trucks at Daimler Truck and Bus.

He has already clocked up 6000km in the first month in his new role, which is based at Daimler Trucks Huntingwood, in Sydney.

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"It is great to combine my technical knowledge with the sales role," said Dorward.

"Support is part of the sales conversation from the start to the finish and customers know that I will be there to support them."

Mercedes-Benz Buses senior manager Mehmet Karal welcomes the two new staff members.

"We are thrilled to welcome Iain and Jon to the Mercedes-Benz Bus team," said Karal.

"Mercedes-Benz bus is committed to continue building our customer support across Australia and Iain and Jon are a key part of that," he added.

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