By: Fabian Cotter, Photography by: courtesy Transdev NSW

A LEADING North American customer service entity has recognised the efforts of a transport operator’s Australian department, awarding Transdev NSW’s Bus Customer Experience team global recognition via an esteemed award win, recently.

The Transdev NSW team at the 2019 Customer Service Institute of Australia Awards, in Melbourne, recently.

Transdev NSW was named Service Champion in the Customer Service Team of the Year category at the International Service Excellence Awards by the Customer Service Institute of America, the company reports.

The award follows the team’s 2019 Customer Service Team of the Year (Small Team) win at the Customer Service Institute of Australia’s (CSIA) Service Excellence awards, it confirms.

This recent international win recognises the team’s success promoting, "…a culture with customers at the heart, improving the quality of customer management and correspondence, and facilitating enhanced customer service skills across the organisation," it states.

"Transdev’s team stood out for the way they developed a customer-focused culture across the organisation," said Christine Churchill, founder and CEO of the Customer Service Institute of America.

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Transdev NSW is a leading provider of bus, coach and on-demand transport services based in Sydney, it says. The team of more than 1,000 employees operates a fleet of 455 buses to deliver 23 million customer journeys each year, it states.

Managing director of Transdev’s NSW bus operation Robert Macey says the global award was ‘a wonderful testament to the team’s commitment to supporting local customers’.

"I am very proud of our team of ‘journey makers’ - focused on our customers, understanding their behaviours, changing needs and delivering a great service."

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Transdev NSW employs more than 1000 people, "…committed to connecting local communities," it states. It helps move more than 19.8 million passengers each year, across the south, south west and the north shore of the state, it adds.

The company says it is, "…committed to the health and safety of all our employees and customers. Our employees participate in extensive training and safety programs and are recognised and rewarded for their great performance."

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