AIRPORT TRANSPORT operator Skybus has completed the third and final stage in its $3 million, 12-month overhaul of its ticketing and passenger infrastructure at Melbourne Tullamarine Airport kerbside, it’s announced recently.

The investment also provides growth capacity for SkyBus to provide mass transit services out of these facilities for the next 10 years, the company states.

The completion paves the way for Skybus to accommodate greater passenger numbers coming through the airport, it states. With a bus movement at the kerb on average every three minutes - and Skybus now offering six separate Airport Express services - these facilities are critical to the customer experience as Melbourne Airport continues to grow, it explains.

Proudly commenting its completion, co-CEO and Skybus director Adam Begg said: "The market is dramatically growing at the moment and, as a company, we had to significantly expand and invest to ensure the customer journey is seamless and future proofed for 2030 and beyond."

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Undertaken for 12 months, it boasts upgrades to ticketing facilities and infrastructure across Melbourne Tullamarine Airport Terminals 1, 3 and 4.

Enhanced ticketing options (including 18 new ‘e-kiosks’), more convenient and comfortable waiting areas, and an investment in modern staff facilities were the key objectives of this SkyBus-funded project, it says.

The investment also provides growth capacity for Skybus to provide mass transit services out of these facilities for the next 10 years, and includes capacity for the rapidly growing non-city Skybus services such as Western Express, St Kilda Express, Peninsula Express, Southbank Docklands, and the soon-to-arrive Eastern Express services.

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The project - led by ontoit consultants - saw the three-phase redevelopment completed in a total of 4,456 hours, delivering three new terminal kerbside customer service ticketing booths with 18 new NCR e-kiosks providing customers with 24/7 purchasing options.

According to Skybus, passengers can now enjoy the convenience of the kerbside ticketing at all terminals at Melbourne Airport, with additional options in e-kiosks and multiple services available via convenient kerbside access of all three Skybus stops.  

The arrival of the new Skybus app in August, 2019, will further complement the passengers ticketing journey and options.



Skybus has been providing safe, convenient airport transport in Australia for more than 41 years and in New Zealand since 2015, it states.

Its iconic vehicles run 24 hours per day, seven days per week, transferring in excess of 5 million passengers each year on its award-winning airport transport services, it explains.

Skybus pairs affordability with superior service, offering free Wi-Fi, luggage racks, reliable running times and online, mobile and e-kiosk ticketing options, it adds.

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