No Feedback Frenzy

Canberrans have been encouraged to have their say on the delivery of services in the city through Transport Canberra’s (TC’s) Share Your Ride Experience initiative, announced recently.

Commencing in February, TC announced that customer service representatives wearing high-vis on buses and at bus stops would record feedback from commuters "to better understand your bus experience, travel habits and overall satisfaction with our service ... to help shape the future of our integrated public transport system".

Social media feedback, however, has already questioned customer service representative presence.

Share Your Ride Experience comes at a time of recent activity throughout the network, with disruptions to services at Gungahlin Bus Station facilitating continued works within the Gungahlin Place precinct.

As of March 3, Hibberson Street platform 1 has been closed permanently, moving to Gozzard Street (opposite the Raiders Club), with platform 2 remaining temporarily on Gozzard Street outside the Raiders Club, affecting numerous weekday, weekend, Red Rapid 200 and school services.

On the completion of works, the Gungahlin Bus Station will move to its permanent location at Gungahlin Place.

Australia was also recently treated to Canberra’s rainbow Action bus, which took centre stage at Sydney’s 40th Mardi Gras.

Eighty members of Canberra's LGBTIQ community joined the bus in the parade, led by ACT Chief Minister Andrew Barr.

The livery was, in some quarters, contentiously commissioned last year – at a cost of $22,000 – ahead of Australia's postal vote on marriage equality.

A TC spokesperson confirmed Share Your Ride Experience is open until the end of March but wouldn’t divulge any further information on the feedback provided so far. ABC awaits the finalised results and insights upon completion.

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