NZ SuperGold card integration


AT has changed requirements for seniors travelling with SuperGold cards

NZ SuperGold card integration
The AT HOP card can be linked to the SuperGold Card to access free travel.

Auckland Transport (AT) has changed the process for seniors accessing free public transport with their SuperGold cards.

The SuperGold system allows seniors to travel for free after 9am on weekdays and for free all day at weekends.

In addition to the SuperGold card, seniors will also need to carry an AT HOP card.

The AT HOP card can be linked to the SuperGold Card, which AT says 75,719 people had already done as of June 30.

Linking the cards will enable free ride benefits even when the card is scanned while getting onto public transport, but seniors will still need to keep their SuperGold cards on hand.

AT says this is to ensure the system- which costs $28 million per year- cannot be abused by travellers who are not entitled to it.

Similarly to Myki, Opal, and Go cards in Australia, the HOP card will cost new users $15 to buy, $5 of which can be immediately used as credit.

Seniors have expressed concern with the extra cost of the purchase, particularly Grey Power, an over 50s advocacy group.

AT responded by saying it would cost $1.8 million to supply free cards to all of Auckland’s seniors, a cost which they cannot justify.

It says it costs around $10 per card to manufacture and distribute HOPs due to the chip technology they use.

AT Metro Customer Experience Manager Peter Paton says operators should still allow passengers to use the old system if they have not yet completed the transition.

"We acknowledge it has been a big change for some people and we want to thank Auckland’s senior citizens for responding quickly and positively to our campaign and making the switch," he says.

"We are working with our operators and asking them to use common sense and show a little understanding over the coming days to allow people to complete the process and accommodate any last minute switches.

"As of this week approximately 75 per cent of SuperGold public transport trips are being taken using an AT HOP card loaded with the SuperGold concession. This represents a 25 per cent increase over the past 12 weeks."

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