ACT opts for open-data

Launch of Action Buses performance data aimed at increasing on-time accountability

Action Buses has started publicly releasing its performance data for the first time in the Australian Capital Territory (ACT).

Everything from punctuality to patronage can now be tracked via the new Action Buses open data website.

"One of the commitments in the ACT Government’s Public Transport Improvement Plan is a public online dashboard to provide reporting of Action’s performance data," ACT minister for territory and municipal services Shane Rattenbury says.

"The public will be able to see how the performance of the Action network is tracking via our new open data website, which reports against key measures of patronage, network punctuality and service delivery.

A number of route service operators now release their performance data in an effort to become more accountable of responsive to customer expectations, which is also the intention here.

"By being open and transparent about service performance, we hope to engage passengers and promote a better understanding of how the Action network is performing and the steps we’re taking to improve services," Rattenbury says.

"The online dashboard is part of our commitment to transparency and to sharing accessible data with the public."

The organisation exceeded its target by having 75 per cent of buses arriving on time, or no later than four minutes behind schedule, across the network each day on average in November and it achieved slightly better results than this on average in 2015.

"Improvements to the Action weekday and weekend timetables in 2015 have seen 79 per cent of buses arriving on time," Rattenbury says.

Events such as the Hibberson Street road works or the Parks Way tunnel closure have reduced on time running at times this year, which can be clearly seen in the data.

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