WA shows the way

Transperth hits the right note with passengers as $209 million Perth Busport comes to life

The first bus pulled into the new Perth Busport under Wellington Street recently, ringing in a new era for bus passengers.

This milestone coincided with the release of a Western Australia Government survey finding 86 per cent of Transperth bus passengers are happy with their service.

Bus is trailing behind train in terms of passenger satisfaction in WA though, with rail nabbing a 92 per cent approval rating.

WA minister for transport Dean Nalder says the first bus to use the $209 million Perth Busport was a milestone for those who had worked on the project and the start of a new era for bus users in Perth and was similarly pleased with the survey results.

"It's fantastic to hear straight from passengers that the services provided by the State Government to the community are well-received by the people actually using them," Nalder says.

"The busport will help ease congestion and travel for the 10,000 vehicles travelling through the city every hour in peak times.

"It will also reduce the number of buses on William Street by about 40 per cent."

The 2015 Passenger Satisfaction Monitor survey involved 4,300 people, and found that satisfaction was higher for those in the city, with up to 97 per cent for Central Area Transport (CAT) bus passengers.

"These results strongly support the state government's decision to invest $244 million in 22 new trains and to expand the bus network," Nalder says.

People generally feel safe using the network, with 82 per cent of bus passengers feeling safe on board at night compared with 78 per cent of train passengers.

"Transperth continues to invest in security across the network and these results show passengers feel as safe on our services as they feel walking around Perth at night, or walking home from the bus or train station," Nalder says.

Satisfaction with electronic ticketing system SmartRider is also at an all-time high at 99 per cent.

Investment in expanded park ‘n’ ride facilities was also starting to pay dividends, according to Nalder and grow patronage across the network.

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