Action on right track

Timetable change leads to on-time success for Canberra’s state-owned operator Action Bus

Passengers are benefiting from bus services that are more frequently on time in Canberra.

Minister for territory and municipal services Shane Rattenbury says the new Action bus weekday timetable has led to better on-time running and improved service reliability.

"Since introducing the new weekday timetable, 79 per cent of bus services have been on time," he says.

"That has exceeded our network target of 75 per cent and improved on the figure of 73 per cent for the previous timetable.

"Service reliability is also tracking well at 99.6 per cent, and Action is on target to deliver 99.6 per cent reliability for June.

These figures build on the findings of our municipal services survey, which found that 76 per cent of people who use ACTION bus services are satisfied with the service – up from 65 per cent last year.

"Action was also ranked higher than 67 per cent of public transport providers across Australia," Rattenbury says.

Performance data from the MyWay system, which records running times, has been used to improve the latest timetable and bus services in the ACT – after it was found buses were late too often.

"Exceeding the on-time running target is a great result, but it’s only the first step in improvements to our bus services," Rattenbury says.

"We’re continuing to improve our services to ensure that Action delivers the best possible service to customers and will continue to monitor the timetable for improvements."

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