Bus users can now check up on the reliability of their local service in Adelaide
Bus users will soon be able to track the reliability of South Australian bus services.
Public transport users can now view weekly statistics on the performance of services they catch via the Adelaide Metro website.
Transport Minister Stephen Mullighan says the same courtesy has been extended to rail and tram users, in an effort to improve the information passengers have about services they use.
“Until now it has been common practice to publish statistics quarterly, but by increasing the frequency we are aiming to be more open and accountable to our passengers,” he says.
“The information provided will include the percentage of buses, trains and trams which run on time each week.”
Statistics for bus services such as Southlink (outer south, outer north and hills), Light City Bus (north to south and outer north-east services) and Torrens Transit (east to west services) have been provided.
“Weekly performance statistics for bus services are taken from satellite tracking on vehicles in the Adelaide metro network,” Mullighan says.
“The department measures the arrival of each scheduled service at timed locations within the network.”
Mulligan admits there are improvements that could be made to the reliability of certain services within the network.
“The first statistics to be published show trams continue to be our best performers with 99.2 per cent running on-time, but the figures do suggest that we have some work to do on our Belair train line,” he says.
“This is a good first step for giving people up-to-date information and performance of the public transport system.
“Over time we would hope that we could provide more detail for each of the modes of transport and service areas.”
It is hoped this measure will increase the amount of public feedback received, giving Adelaide Metro an insight into how services could be improved.
“This will inform our public transport decisions and help improve our services,” Mullighan says.
The weekly performance statistics are published every Tuesday.