NHVR road access goes online


NHVR customers will soon be able to track their road access applications online

NHVR road access goes online
NHVR chief executive Sal Petroccito

People waiting on the outcome of road access applications will soon be able to track their progress online, which should help to streamline the service.

National Heavy Vehicle Regulator (NHVR) chief executive Sal Petroccito says they have been working closely with their customers to devise a system that will allow them to track their applications online at their convenience.

"We have been listening to industry about how we could improve our services," he says.

"We know that the application tracker will make it easier for every customer to track their road access application from any location at any time of the day.

"This tool is also helping us to improve our current performance while will we work on the development of the new system – which will see the application tracker as a key function."

Customers who are involved in creating the online tracking tool include industry representatives from AgForce Queensland, Cotton Australia, Dennis Transport and Max Cranes, to name a few.

The goal is to create a fit-for-purpose application tracker tool that is easy to use and connects well with NHVR’s internal systems so that the most up-to date information is provided to its users.

"The application tracker pilot demonstrates that we are committed to increasing the amount of collaboration with industry, to ensure we produce a better outcome," Petroccitto says.

"Once the pilot application tracker is fully operational with the industry volunteers, we will work with industry to schedule a wider rollout of the online tracking tool.

"We will continue to work with industry, state and local government road managers to ensure that the development of tools and resources are focused on providing easier access for heavy vehicles to the road network.

"Once this online tool is fully operational, any operator requiring an access permit, including bus operators, can use it to follow their road access application 24 hours a day, seven days a week."

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