24 hour service for drivers


Bus drivers will now have access to a 24 hour support service organised bthe Interact Group

24 hour service for drivers
Interact Group Managing Director Nikki Brouwers presenting at a recent forum in Brisbane

The Interact Group have announced that they will provide a new 24 hour confidential telephone counselling service to bus operators and their drivers in response to industry recommendations.

Interact Group Managing Director Nikki Brouwers says this type of service is an excellent tool for Operators to ensure the optimal health and wellbeing of their drivers.

"A confidential 24/7 telephone counselling service is invaluable to drivers who strive to meet the demands of their job," she says.

"Through the confidential telephone service, drivers have access to a health professional 24 hours each day so no matter what time an incident occurs, they have a third party they can contact to confidentially discuss the matter with.

"What we can then determine from each confidential phone call is if psychological treatment is required and connect them with our registered psychologists."

The telephone service will also provide operators with an indication of the health and wellbeing of their drivers which may assist them in the management and prevention of future incidents.

"We measure the effectiveness of the EAP service by utilising outcome measures to assess the effectiveness of intervention," she says.

The 24 hour confidential telephone service is available to Operators and Drivers through the Interact Group’s Employee Assistance Program.

Uptake of the EAP by the bus industry has significantly increased in past months.

"Demand for our EAP has significantly increased within the bus industry with Operators wanting to provide their Drivers with easier access to assistance should they require it.

"This indicates to me that the health and wellbeing of Drivers is at the forefront of both Operators, and the industry’s mind," says Brouwers.

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