New app for TAS


Metro Tasmania passengers will have access to more information with recent technology advances

Metro Tasmania passengers will find it easier to plan bus trips and get information with the release of a new suite of technical products.

These include a new mobile app, a redesigned website, and a customer touchscreen which were launched by Minister for Infrastructure Rene Hidding this week.

Metro Chief Executive Officer Stuart Wiggins says the new technology tools have been created with the customer in mind and made it easier for both tourists and Tasmanians to get around using public transport.

"Mobile and tablet devices currently account for 60 per cent of all traffic to the Metro website," he says.

"These innovations bring Metro into line with other national public transport providers and make it easier for people to find information about bus services across the state.

The App provides a personalised journey planner rather than timetable based information.

 This allows users to find the right bus based on their start and end points rather than having to scan complex timetables for this information.

Users can set their favourite home and work locations and save a trip start and end point combination (home to work, work to home).

The website is customer-centric, and features easier to read timetables, information on school services and wheelchair accessible buses, as well as route information to popular tourist attractions for visitors to the State.

The customer touchscreen, located in the Metro Shop window, gives passengers easy access to timetables and route information, and can be accessed after hours

 "We want to make it easier for everyone to use Metro buses, which in turn, helps reduce traffic congestion and pollution," says Wiggins.

He says all travellers will receive an improved experience based on the revamped website whether they were accessing the site on mobile, tablet or desktop browsers.

He says the technology upgrades went a long way to addressing some of the recommendations of a Tasmanian Audit Office Report on Metro Tasmania service quality, in relation to the provision of information to customers. 

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