Perth bus passengers happy - survey


The latest Passenger Satisfaction Monitor for Transperth shows bus passengers are happy with services

Transperth bus passengers are very happy with their public transport system, according to the results of a recent survey.

The latest Passenger Satisfaction Monitor (PSM) shows bus passenger satisfaction went from 81 per cent to 83 per cent, with levels of dissatisfaction at an historical all-time low.

Transperth spokesman David Hynes says the results are very positive, with feedback showing an increase in passenger satisfaction on all modes of transport since last year’s survey.

"In fact, there are many areas in the 2014 survey where we have recorded an all-time-high satisfaction result, which is a fantastic achievement," he says.

"The PSM allows us to take a holistic look at how our passengers feel about our services so that we can continue what we are doing right and work on improving the areas passengers aren’t satisfied with."

The new 950 SuperBus, Perth’s most frequent bus route, recorded one of the highest satisfaction scores ever for a bus service.

"A whopping 95 per cent of our passengers are happy with the number of 950 buses that operate in peak times, and 92 per cent are happy with off-peak frequency," says Hynes.

While the number of passengers who felt safe on the system increased, security remains an important consideration for Transperth passengers.

"Though we know we have the best security in the Australian public transport industry, we will never rest on our laurels," Hynes says.

"Each year the PTA invests a lot in CCTV monitoring and upgrades, recruiting and training more transit officers, as well public awareness strategies like the highly publicised ‘Two Hoots’ campaign aimed at improving anti-social behaviour on our system.

"Our pledge to continually improve security on the network has been recognised in the survey, with 53 per cent of surveyed passengers telling interviewers they believed security on the network had improved over the past 12 months."

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