WA Transperth contact centre awarded


Western Australia’s Transperth contact centre has been named Australian Contact Centre of the Year

The Transperth contact centre has been named Western Australian Contact Centre of the Year in the Auscontact Association Awards.

The Centre is managed by Serco with less than 30 full time employees who answer calls to the Transperth InfoLine and direct the public with information regarding fares, timetables and general enquiries.

Contract Director Andy Wood says the award recognises the staff commitment to its customers with the centre receiving more than 1.1 million customer inquiries a year.

 "We always strive to deliver the highest levels of service and customer satisfaction, working in partnership with our clients," he says.

"I am delighted that the efforts of the Serco team and Transperth have been recognised by the Auscontact Association judging panel."

"This award reflects Transperth’s externally measured customer satisfaction results, which consistently show passenger satisfaction with Serco’s delivered services being in excess of 90 per cent year on year."

Transperth Contact Centre Manager Lynne Devine has also named as a finalist for the Contact Centre Manager of the Year (WA) award.

The Auscontact Association National Awards are recognised within the contact centre industry as being the pre-eminent awards program, recognising achievement at the highest level. 

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