Volvo is making yet another stride towards shoring up its in-house technical expertise
July 17, 2013
To further develop the skills of young talent in its aftersales support, Volvo Buses has kicked off its key technician program.
The program aims to train technicians in product knowledge, servicing procedures, technical diagnostics and customer service skills.
Volvo Bus National Service Manager John Beattie says the program’s goal is to maintain a consistent standard of training and competence of technicians across the dealer network, so a customer can effectively take their vehicle to any Volvo Bus dealer and receive the same level of service across the country.
The kick-off event was held at the Volvo training centre in Minto, NSW, recently with presentations from the Volvo bus aftersales team in latest product technology.
Also at the launch was the new Volvo B5RHLE hybrid bus chassis.
The 25 technician’s involved with the program were tested and assessed on their technical proficiency at the launch.
“Our technicians work on the customer interface long after the bus sale has been made,” Beattie says.
“In order to deliver high quality customer service, it is important that they receive the best possible training to both perform at an optimal level and also advance their careers in aftersales support.
“The technicians will benefit from the program by receiving specific training in areas that have been identified by the assessment results.
“As we have both new and experienced technicians attending the program, each individual will receive a customised training package that is tailored to their specific needs. This will ultimately increase efficiency and productivity.”
The next stage of the program will be held towards the end of 2013 when each technician will receive their required training and undertake the next round of more advanced assessments.