Customer service limits fare rise

Customer service on NSW public transport is not good enough to warrant a full fare increase: government

December 20, 2012

Customer service levels on New South Wales public transport
are not high enough to warrant a full fare increase, according to the state’s government.

The NSW government confirmed this week it will only increase fares in line with the cost of living and not increase MyZone fares to the full amount recommended by IPART.

Transport Minister Gladys Berejiklian says fares will not increase
more than CPI until customer service levels improve.

"While we are working hard to provide more public transport for customers and improve the quality of the customer journey, we have decided that the fare increases proposed by IPART are not warranted at this time," she says in a statement.

From January 6, a single adult MyBus ticket will increase 10 cents to $2.20.

Fares will be rounded to accommodate ticket vending machines, and there will be no increase to $2.50 pensioner excursion tickets or Family Funday Sunday tickets.

The fares for customers participating in the trial of the Opal card on ferries also will not change on January 6.

More detail about other Opal fares will be released next year.

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