Patronage drops despite billion-dollar investment


Patronage has decreased on Translink services despite $1.5 billion invested in the Translink network: annual report

Patronage drops despite billion-dollar investment
Translink patronage drops despite billion-dollar investment

October 22, 2012

Patronage and customer satisfaction
decreased on Translink services in 2011-12, despite $1.5 billion invested in the Translink network and $40 million invested in public transport infrastructure, according to Translink’s annual report.

The Translink Transit Authority Annual Report shows patronage dropped from 178.6 million passengers to 178.3 million passengers from 2010-2011 to 2011-2012.

The report attributes the patronage decrease to lower growth resulting from fare increases and changes to implementation timeframes for major service packages.

According to the report, affordability, a key performance indicator (KPI) for overall customer satisfaction, dropped from just over 60
index points
to just over 50 index points from 2010-2011 to 2011-2012, with a level of 60 noted as representing satisfaction and 70 representing strong satisfaction.

Overall customer satisfaction dropped one index point from 70 to 69 from 2010-2011 to 2011-2012.

Meanwhile, the report
highlights $1.5 billion invested to deliver the Translink network in 2011-12, $40 million invested in new and improved public transport infrastructure, 40 million visitors to the Translink website, and 383, 554 new public transport seats across the network.

Three Translink executives also shared in $147,000 in bonuses, based on meeting Translink targets and key performance indicators.

The report shows in 2011-2012 Translink invested $1.38 billion to provide bus, train and ferry services to Southeast Queensland.

The services were delivered through contractual arrangements with 19 service delivery partners, including:

- Brisbane Buslines,
with an annual service contract expense of $97,000 for 2 buses

- Thompson bus services,
with an annual service contract expense of $6.32million for 42 buses

- Hornibrook Bus Lines,
with an annual service contract expense of $13.37 million for 61 buses

- Kangaroo Bus Lines,
with an annual service contract expense of $12.06 million (including rail bus) for 73 buses

- Caboolture Bus lines, with an annual service contract expense of $6.34 million for 37 buses

- Bribie Island Coaches,
with an annual service contract expense of $5.07 million for 28 buses

- Bus Queensland in the Lockyer Valley, with an annual service contract expense of $1.09 million for 4 buses

- Bus Queensland (Westside Bus Company),
with an annual service contract expense of $18.38 million (including rail bus) for 90 buses

- Southern Cross Transit, with an annual service contract expense of $140 ,000 for 15 buses

- Clarks Logan City Bus Service,
with an annual service contract expense of $27.33 million for 123 buses

- Bus Queensland (Park Ridge Transit),
with an annual service contract expense of $12.45 million for 79 buses

- Veolia Transdev Queensland, with an annual service contract expense of $25.45 million for 119 buses

- Mt Gravatt Bus Service,
with an annual service contract expense of $4.13 million for 34 buses

- Surfside Buslines,
with an annual service contract expense of $75.91 million for 306 buses

- Sunbus Sunshine Coast , with an annual service contract expense of $32.25 million for 90 buses

- Buslink Queensland, with an annual service contract expense of $12.94 million for 125 buses.

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