Volgren primes service growth


Volgren re-affirms its commitment to NSW bus operators by boosting Tomago's after sales service

Volgren primes service growth
Volgren primes service growth

August 16, 2012

Following Volgren’s recent announcement that bus building will be scaled back at its Tomago centre north of Newcastle, the company has reacted by boosting service work at the site.

"A core strength at Tomago is our state-of-the-art paint facility, where we have two paint booths and ovens, plus the nine-bay workshop where we can carry out accident repairs and refurbishments," Volgren’s sales and marketing general manager Tony Kerr says.

He says the paint booths allow paint specialists to spray a whole bus – even an articulated vehicle – rather than paint one panel at a time.

"We also have the best equipment at Tomago, including hydraulic straightening equipment that allows us to straighten any pillars or structures that are bent in an accident," says Kerr.

"Most importantly, we have the equipment that allows us to build and repair panels for any model of bus, including traditional steel-made buses.

"We can even make new panels for old models, where the manufacturer is no longer in business."

Kerr says Volgren would expand its services business to include maintenance and repairs to trucks, trailers, mining and engineering equipment.

"This will add an extra layer of capability to our Tomago facility and potentially create new jobs in NSW," he says.

At the same time the Tomago facility would be supported in metropolitan Sydney by Volgren’s service centre at Prestons.

"We will also appoint a dedicated NSW key account manager, based at Prestons, whose role will be to assist our national contracts and business development manager and supplement our existing sales and account management activities," Kerr says.

"This new role will handle day-to-day business activities at a local level, and demonstrate Volgren’s long-term commitment to NSW."

Kerr says Volgren has a strong position in the NSW market with good customer relationships.

"These new investments by Volgren will add to and extend the value we can provide to our customer base," he says.

In December 2011, Brazilian bus-maker Marcopolo acquired a majority stake in Volgren, and now jointly owns the company with Melbourne’s Grenda family.

On a recent visit to Australia, Marcopolo’s senior executive reaffirmed Volgren’s future strategy to invest in product development, improve the high standards of after-sales service and become part of Marcopolo’s global growth strategy.

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