Queensland’s Transport Minister Rachel Nolan has plenty of good reasons to feel confident about TransLink’s 2010 performance, with passenger numbers up and complaints down throughout the network
December 2, 2010
It’s been a satisfactory year for TransLink with Queensland’s public transport authority releasing its quarterly Tracker report this week highlighting increased patronage and fewer passenger complaints.
Transport Minister Rachel Nolan says the latest Tracker covering July to September shows the highest level of patronage for a three month period since southern Queensland public transport services were integrated in 2004.
More than 49 million trips were recorded on the TransLink network for the latest reporting period which is an increase of 2.7 per cent compared with the same period last year.
Overall, bus trips increased by nearly a million trips compared with this quarter last year, climbing to over 31 million trips.
Patronage on Queensland Rail also increased by over 500,000 trips to more than 16 million trips for the quarter while ferry patronage fell by 212,000 using the same quarterly comparisons.
“The new Queensland Rail has also raised the bar on performance, lifting the target for on-time running,” Ms Nolan said.
“The proportion of peak hour trains running within four minutes of schedule has risen from 92.94 per cent to 93.46 per cent – above TransLink’s benchmark which has been increased to 93.01 per cent.”
Customer complaints were down to 3.62 per 10,000 trips.
Compared to the same period last year complaints per 10,000 trips have fallen from 4.64 to 3.62.
“Customer uptake of Go Card also continues to climb with the card being used on 62.5 per cent of all trips,” Nolan says.
Other data from this edition of Tracker shows customer satisfaction levels across all 12 categories for bus and train customers all increased or remained steady, while ferry customer satisfaction levels fell in seven categories.
The average fare per trip paid by customers remained at $1.64 per trip.
TransLink’s Tracker is available at www.translink.com.au under Reporting and Publications – Annual and Quarterly Reports.