Volvo continues to hold top spot on the chassis delivery league table, backed by a successful technician training program
August 13, 2010
Volvo Bus celebrates its third successful year of technician training – the Volvo Bus Utilising Skills (VBUS) program.
The VBUS program is designed as a competition where technicians earn points based on the service forums and training programs they attend.
Points are also awarded based on performance in practical and theoretical assessments.
July’s top point scorer, Neal Best from Volvo’s Melbourne dealership, was awarded VBUS Technician of the Year.
Best’s prize is a trip to Volvo Bus headquarters at Goteborg in Sweden.
Joshua Sevenson from the same dealership took out second place, winning a tools voucher.
The VBUS training program includes diagnostics, pre-delivery and Volvo Bus Service Agreements, and is open to Volvo Bus technicians from dealerships around Australia.
Volvo Bus Regional Service Manager and VBUS Co-ordinator John Beattie says the program ensures technicians remain up to date with the latest technology.
The program also includes mentoring, communication, networking skills and team work.
Volvo’s customers were also involved in the program, says Beattie.
“In order to deliver excellent customer service and support it is crucial for our technicians to have more than just excellent technical skills, they must be well rounded and aware of their customers’ needs,” he says.
“Customer involvement in the VBUS program has helped technicians enhance this awareness along with an understanding of the impact their decisions have on our customers’ operations.”