Myki a bit 'scratchy' on first peak hour test


Myki's first day on the job on Melbourne's bus and trams is off to a scratchy start

Myki a bit 'scratchy' on first peak hour test
Myki a bit ‘scratchy’ on first peak hour test

By David Goeldner | July 26, 2010

Melbourne’s myki smartcard got its first peak hour test on Melbourne’s trams and buses today after Sunday’s launch.

Feedback has been mixed, with a Monday TV breakfast show reporting a passenger having six cents taken above the fare on one trip and then about $20 added to the myki card on the next.

Transport Ticketing Authority CEO Bernie Carolan says any customer who thinks they have had the wrong fare deducted should contact the call centre to investigate.

"The customer may think they are being charged incorrectly, however it could be that a default fare from a previous journey has been deducted, as well as the fare for their current journey," he says.

TTA has had more customer calls than usual this week, but not higher than expected, says Carolan, adding that most calls were for seniors cards.

"Myki has been in operation for one full day in Melbourne, and the call centre continues to receive an increased number of calls since last Thursday when it was announced the system would begin," he says.

"The increase in call demand is well within expectations and the call centre is staffed and resourced accordingly."

Carolan says there is no ‘standout issue’ with this week’s start, but admits the system is not yet perfect.

"All systems need to settle into regular operations and over time they become more reliable," he explains.

"The system is operating at a level that warrants myki beginning on trams and buses."

He says myki now has metropolitan Melbourne buses covered.

"The only buses myki is not valid for travel on in Melbourne is the airport services Skybus, SunBus and Avalon Airport Shuttle."

In response to criticism of too few myki outlets, Carolan says customers can top up at more than 330 myki machines at Metro train stations and some tram platforms and bus interchanges.

TTA plans to have mykis at more than 700 retail outlets, including all 7-Elevens across Melbourne, and will keep the metallic swipe Metcard on buses and trams until April.

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