Queenslands go card reaches new heights

By: Graham Gardiner


TransLink’s go card reached another milestone when the 100,000th card of 2010 was issued last night (Thursday, February 4). Spokesperson Andrew

TransLink’s go card reached another milestone when the 100,000th card of 2010 was issued last night (Thursday, February 4).

Spokesperson Andrew Berkman says the incredible uptake of go card has grown weekday use to more than 60 percent of all trips across South East Queensland.

"With more than 400 retailers, plus the option of ordering over the phone or internet, we’re issuing go cards at a rate more than three times the uptake in 2009," he says.

"If someone has difficulty accessing a retailer in person they can also use the website or call centre to order a go card.

"Following the return of school last week there are now more than 325,000 go card trips each day – compared to 166,000 on the same day in February 2009.

"That’s a lot of new users enjoying the benefits of go card and we’ll continue to see that level of use grow as students and staff return to our universities later this month.

"We are continuing to work with new customers with our army of helping hands to assist with the transition from paper tickets to go card."

TransLink is also encouraging new customers who realise they forget to touch off, or for whom the reader did not work, to request an adjustment by ringing 13 12 30.

"While we don’t expect an increase in requests because of the number of new go card users, we are granting new go card customers at least two adjustments, no questions asked, to help them get used to the technology," Berkman says.

"While the number of go card trips per day has almost doubled, the rate of not touching off has continued to fall from 5.5 percent in the three months to September 2008 to 3.7 percent in the three months to December 2009.

"The equipment continues to perform at a world-class level with 99.98 percent reader success rate at train stations and 98.8 percent on buses.

"TransLink has deliberately kept the fixed fare rate low – $5 for adults and $2.50 for concession card holders on trains and $3 for adults and $1.50 for concession card holders on bus and ferry – in recognition that people are still getting used to the system.

"We’ve had a lot of positive feedback from customers in terms of the efficiency, flexibility and security of go card."

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