Myki mates to help new ticketing system introduction

By: Graham Gardiner


Melbourne commuters will find helping hands at stations, tram stops and major bus interchanges to help with the transition of

Melbourne commuters will find helping hands at stations, tram stops and major bus interchanges to help with the transition of the new myki ticketing system.

Public Transport Minister Lynne Kosky announced the creation of 600 new temporary customer service jobs to be stationed across the network to help passenger make the shift to myki.

"Myki is successfully operating in regional Victoria with almost 40,000 myki cards in use and more than 1 million trips made using the new system," she says.

"Already hundreds of devices are installed at train stations and on Melbourne’s trams and buses as the final testing for the metropolitan roll out is conducted.

"The creation of 600 new customer service jobs signals another major milestone in the delivery of the new ticketing system.

"Passengers will be able to seek advice from the myki mates on which myki to buy, how to top up and ensure customers know how to touch-on and touch-off correctly at myki readers."

The myki mates will be employed on a casual basis with an advertising campaign for the positions starting this weekend. Up to 450 mates will be located throughout the public transport system during peak periods of the rollout.

"We are looking for applicants who are excited about the opportunity to work on a project that will make using public transport easier," Kosky says.

"We would encourage people with strong customer service skills and a passion for interacting with the general public to apply for the positions.

"We would also encourage those who can speak more than one language to apply to ensure we meet the diverse needs of Melbourne’s public transport users."

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