Volvo unveils plans for two new Queensland dealerships

By: Graham Gardiner

Volvo Bus Australia has unveiled plans to open two new dealerships this year as a part of its long-term focus

Volvo Bus Australia has unveiled plans to open two new dealerships this year as a part of its long-term focus on customer service and support.

Construction of a new dealership just north of the Central Queensland city of Rockhampton will commence in March and the construction of a new dealership at Pinkenba, Brisbane is set to begin soon after.

"Both of the new Queensland facilities are expected to open before the end of the year and, like Newcastle and all other Volvo dealerships, will be occupied by highly skilled and well trained staff - including a number of bus specialists," says David Mead, General Manager, Volvo Bus Australia.

"This is excellent news for bus and coach customers who can come to expect only the best service and support at conveniently located Volvo dealers."

The planned expansion follows hot on the heels of the opening of a new Volvo dealership in Newcastle, just off the Sydney Newcastle freeway.

The large and modern facility, described by Newcastle Dealer Principal David Body as "environmentally state of the art", opened its doors last December to provide sales support, service and parts to customers in the area.

"Customers are enjoying the clean and professional feel of the facility and business in which all facets have been enhanced, including IT, customer satisfaction, service, parts, sales training, location and staff," said David Body.

The new Volvo dealerships will join what is already one of Australia’s largest dealer support networks comprising more than 60 company owned and private dealers and sub-dealers countrywide.

To ensure Volvo technicians at each of these locations remain the most highly skilled in the industry, Volvo have heavily invested in ongoing training and people development programs. Most recently Volvo Bus launched the second stage of its Volvo Bus Utilising Skills (VBUS) program, which aims to keep technicians up to date with the latest and best Volvo Bus technology.

This year 25 technicians from 12 dealerships are involved in the program through which they will attend a number of service forums and technical training courses as well undergo both practical and theoretical assessments.

"The VBUS program is another way we are developing our people in the speciality area of bus and coach. It’s our belief that bus and coach customers should expect local, professional, "one stop shops" to support their vehicles, and we aim to lead the industry in this area," Mead says.

In addition to the on-site service staff, each dealership is also supported by a team of fourteen specialised bus personnel located in Sydney who boast more than 200 years’ combined bus experience.

Of these, seven are technical experts who are devoted solely to the training and development of Volvo dealers and operator staff and supporting customers with advice, training and expertise.

Volvo’s investments in staff, facilities and training show the industry that after more than 40 years of supporting our customers, its long-term approach and responsibility as a leading supplier is set to continue for many years into the future.

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