Licensing push for Qld accomodation providers

By: Chris Smith


Queensland accommodation providers should be subject to a licensing system similar to that of pubs and clubs to help lift

Queensland accommodation providers should be subject to a licensing system similar to that of pubs and clubs to help lift the industry’s profile, the chief executive of a major hotel chain says.

Speaking at a Tourism Investment Forum in Brisbane this week, Oaks Hotels and Resorts boss Brett Pointon says the large number of "mum and dad" owner-operators that have emerged in Queensland over the past 20 years has caused significant rupture industry standards and practices.

However tougher legislation is not the answer, he says, but rather a set of guidelines on which the industry can measure and regulate performance.

"We must recognise the need to become a lot more special in what we do," he says.

"It probably can be achieved through licensing - to say if you are responsible for the safety of tourists or providing accommodation then you need to tick certain boxes and perform at certain levels otherwise we’re going to take your license off you and you can no longer provide that accommodation service. It’s about being more professional and ensuring safety.

"The pub industry has been licensed for a long period of time. They have to create an environment which is compliant with the needs of the public and not causing any problems along the way.

"That’s where I see us moving forward and coming together and acknowledging the fact we want to create a better product."

Queensland Tourism Industry Council CEO Daniel Gschwind says it is worth looking into.

"We certainly need to make sure we give consumers the assurances of what we deliver and we need to make sure we keep legislation at bay, and the best way we can do that as an industry is to demonstrate we can look after our customers."

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