Bus drivers accused of bad behaviour

By: Chris Smith


The Courier-Mail recently used Freedom of Information laws to reveal Brisbane’s got a lot of cranky bus drivers — or

The Courier-Mail recently used Freedom of Information laws to reveal Brisbane’s got a lot of cranky bus drivers — or could it be the one driver on a really bad day?

The information indicates complaints of rude and cranky bus drivers rocketed 50 percent last year, drivers attribute this to Brisbane's worsening congestion for their irritable behaviour.

Brisbane City Council figures reveal commuters filed almost 4800 complaints about drivers last year, up from 3185 cases in 2006.

Most complaints related to performance, with 3522 cases involving buses that did not show up, the wrong routes being taken or disputes over incorrect fares and change.

But 1270 complaints, up from 861 the previous year, involved poor driver behaviour, with operators accused of being "rude and aggressive" or using obscene language, gestures and even physical assault.

We are keen to see the statistics on what the bus drivers think of the passengers' behaviour.

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