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Busways celebrates Western Sydney on demand milestone

Since first being introduced over four years ago, the Cooee Busways on demand service has steadily built towards this impressive moment

NSW operator Busways has celebrated an important moment for its on demand service in Western Sydney, Cooee Busways, as it reaches half a million passengers.

The award-winning on demand public transport service recently carried its 500,000th passenger in Western Sydney.

Launched in May 2019 by Busways and Transport for NSW (TfNSW), the service was designed as point-to-hub transport around the new Sydney Metro West rail service and the existing rail stations and quickly became the fastest growing on demand service worldwide.

It uses a sophisticated app powered by Via, a leading provider and developer of on-demand public mobility solutions.

For four years, the popular on demand service has been served as an affordable, convenient and reliable transportation option for residents of The Ponds, Schofields and Kellyville Ridge regions.

Busways says it was the first in the world to integrate regular route selection into the on demand options and has been expanded twice to include shopping centre and rail hubs as well as a broader pick up area based on customer demand.

Regular customer Natasha took more than 90 trips in the past three months and gives Cooee Busways a five-star rating.

“I was very impressed using the Cooee Busways service from day one to now. It has been an incredible service for the public and a great experience that I am grateful for – thank you to the friendly Cooee Busways team for their amazing work,” Natasha says.

Busways head of marketing and customer experience Donna Frith says it has been a steady climb to the milestone.

“Reaching half a million passengers is testament to the appetite we’ve seen for more accessible and customer-focused public transport options,” Frith says.

“Throughout the running of this service, we are constantly tweaking our algorithm to optimise the solution and provide the best value-for-money first and last mile service.

“While being an app-powered service, we often hear from customers about the impact our friendly drivers have on their commute. Thank you and congratulations to them for reaching this milestone with an impressive average 4.8 customer satisfaction rating.”

Busways would like to thank Transport for NSW for supporting the service.

Operating Monday to Friday from 5AM until 9PM, Cooee provides commuters with first and last-mile connections to major transit hubs, such as Schofields Train Station, Sydney Metro stations including Tallawong and Rouse Hill and local shopping centres.

Busways is actively recruiting drivers across New South Wales and encourages anyone who loves driving and is seeking a stable career serving their community to apply.

To apply and or learn more about our current opportunities visit, or email or call the driver recruitment team on (02) 9497 1800.

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